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Priority technical and onsite I.T. support   

Connect Care and Connect Care+ Supported Products and Services  

Please find below the current supported list of products and services supported by Connect Care and Connect Care+ as well as any limitations. Please note, this list can be subject to change and is updated and maintained regularly. 

Please speak to your UK Connect dedicated Account Manager for the latest update(s).

Product code	Product or Service	Type	Vendor	Comments
120003	Cel-Fi Go	Hardware	Cel-Fi	Includes Cel-Fi Go smart App.
120004	Rapid Broadband Kit (ALL VERSIONS)	Hardware	UK Connect	Includes Netcloud Manager.
120005	Cellular Routers (IBR900, R1900, AER2200)	Hardware	Cradlepoint	Includes Netcloud Manager.
120006	Cellular Routers (W2005, E300, E3000)	Hardware	Cradlepoint	Includes Netcloud Manager.
120007	VoIP (W60P Includes Base Units)	Hardware	Yealink	Include Voice Connect Portal.
120008	Access Point (Ruckus) - Monthly	Hardware	Various	Includes SmartZone Application.
120009	P2P Microwave Link (ALL VERSIONS)	Hardware	Siklu	Includes both ends of the link.
120010	Network Switches – Ruckus ICX (ALL VERSIONS)	Hardware	Ruckus	Includes SmartZone Application.
120011	ONT / OLT GPON equipment (ALL VERSIONS)	Hardware	Nokia	N/A
120012	Fibre Multi / Single Mode	Hardware	Any	N/A
120013	Firewalls	Hardware	SonicWall/ Watchguard	N/A
120014	Wi-Fi End user billing system	Software	HSNM	N/A

From the moment we deploy your UK Connect I.T. products and services, our dedicated team of technology experts are standing by to help you get back online in the quickest possible time should a sudden fault arise.

We take complete responsibility of your technology and I.T. infrastructure, from day-to-day advice and troubleshooting to onsite dispatch of expert Field Technicians and/or replacement parts to resolve your I.T. fault(s).

Need further support? Click here for your Cellular Broadband, VoIP and UPS Troubleshooting guide.