Priority technical and onsite I.T. support   

Connect Care and Connect Care+ Supported Products and Services  

Please find below the current supported list of products and services supported by Connect Care and Connect Care+ as well as any limitations. Please note, this list can be subject to change and is updated and maintained regularly.
 

Please speak to your UK Connect dedicated Account Manager for the latest update(s).  

Product code  

Product or Service 

Type 

Vendor 

Comments  

120003 

Cel-Fi Go 

Hardware 

Cel-Fi 

Includes Cel-Fi Go smart App. 

120004 

Rapid Broadband Kit (ALL VERSIONS) 

Hardware 

UK Connect 

Includes Netcloud Manager. 

120005 

Cellular Routers (IBR900, R1900, AER2200) 

Hardware 

Cradlepoint 

Includes Netcloud Manager. 

120006 

Cellular Routers (W2005, E300, E3000) 

Hardware 

Cradlepoint 

Includes Netcloud Manager. 

120007 

VoIP (W60P Includes Base Units) 

Hardware 

Yealink  

Include Voice Connect Portal. 

120008 

Access Point (Ruckus) - Monthly 

Hardware 

Various 

Includes SmartZone Application. 

120009 

P2P Microwave Link (ALL VERSIONS) 

Hardware 

Siklu 

Includes both ends of the link. 

120010 

Network Switches – Ruckus ICX (ALL VERSIONS) 

Hardware 

Ruckus 

Includes SmartZone Application. 

120011 

ONT / OLT GPON equipment (ALL VERSIONS) 

Hardware 

Nokia 

N/A 

120012 

Fibre Multi / Single Mode 

Hardware 

Any 

N/A 

120013 

Firewalls 

Hardware 

SonicWall/ Watchguard 

N/A 

120014 

Wi-Fi End user billing system 

Software 

HSNM 

N/A 


From the moment we deploy your UK Connect I.T. products and services, our dedicated team of technology experts are standing by to help you get back online in the quickest possible time should a sudden fault arise.  

We take complete responsibility of your technology and I.T. infrastructure, from day-to-day advice and troubleshooting to onsite dispatch of expert Field Technicians and/or replacement parts to resolve your I.T. fault(s).